Identify challenges. Develop solutions. Improve sustainably.

Services



  • IT consulting
  • Digitalization & IT projects

  • IT service management (ITSM)

  • IT security
  • Automation & AI


Services in detail


IT consulting


Strategically develop IT. Make well-informed decisions about solutions.


I support companies with technical, organizational and strategic IT issues – from analyzing existing structures to developing concrete solutions.


  • Analysis and optimization of IT landscapes
  • IT strategy and technical concepts
  • Technology and software selection
  • Cloud, infrastructure and systems consulting
  • Analysis and optimization of IT processes
  • Evaluation of requirements and solution options
  • Support for technical decisions
  • Planning the further development of existing IT structures



Digitalization & IT projects


From idea to working solution.


I provide holistic support for digitization and IT projects – from analysis and conception to the selection of suitable solutions, to implementation and handover into operation.


  • Analysis of processes, structures and IT systems
  • Identification of digitization and optimization potentials
  • Development of digital processes and workflows
  • Requirements management and solution concepts
  • Planning and management of IT and digitization projects
  • Selection and implementation of suitable solutions
  • Automation and optimization of processes
  • Improvement of data and information flows
  • Coordination of specialist departments, IT and external partners
  • Supporting migrations and changes
  • Workshops, process analyses and training courses
  • Introduction and handover to the company
  • Risk, quality and project management

IT Service Management


Structured services. Clear processes. Stable IT operations.


I support companies in analyzing, optimizing and sustainably developing their IT service processes – in a practical way and oriented towards established ITSM and ITIL principles.


Processes & Service Quality


  • Analysis and optimization of existing ITSM structures
  • ITIL-oriented process design
  • Clear roles, responsibilities and interfaces
  • Service catalogs, SLAs and process metrics
  • Reporting and continuous improvement


Incident & Problem Management


  • Structured recording and prioritization of disturbances
  • Optimizing Incident Handling
  • Root cause analysis and sustainable problem solving
  • Reduction of recurring disturbances


Change & Request Management


  • Planning and managing changes
  • Assessment of impacts and risks
  • Standardized processing of service requests
  • Optimization of release and implementation processes


IT Assets & Configuration Management


  • Development and enhancement of asset and configuration management
  • Structuring IT assets and dependencies
  • CMDB design and optimization
  • Management of licenses, relationships, and relevant IT information


Monitoring & Service Continuity


  • Monitoring of IT infrastructure, applications and cloud services
  • Early detection of malfunctions and performance problems
  • Concepts for availability and service continuity
  • Support in securing critical IT services


Self-service & knowledge management


  • Development and optimization of self-service portals
  • Knowledge databases and structured solution documentation
  • Relief for the service desk and support
  • Standardization of recurring requests


ITSM Tools & Automation


  • Selection and optimization of suitable ITSM tools
  • Digitization and automation of service processes
  • Optimization of ticket and workflow processes
  • Integration of automation and AI into ITSM processes


Complaint management


  • Establishment of structured complaint processes
  • Analysis of service problems and their causes
  • Improving service quality
  • Transparent processing and tracking

IT security


Think about security in a structured way and improve it sustainably.


I help companies identify security risks, evaluate existing measures, and meaningfully integrate IT security into processes and ongoing IT operations.


  • Analysis of existing security structures
  • Identification and assessment of security risks
  • Development and further development of security concepts
  • Support with security and compliance requirements
  • Optimization of security processes
  • Raising awareness and supporting employees
  • Integration of IT security into service and support processes

Automation & AI


Less routine. More efficiency.


I help companies simplify recurring processes and use automation and AI specifically where they create real added value.


  • Analysis and identification of suitable automation potentials
  • Automation of recurring business processes
  • Development and optimization of digital workflows
  • Email and document automation
  • Automation of service and support processes
  • Use of classic automation when no AI is required
  • Targeted use of AI in service and support processes with real added value