Trust through experience and successful projects

I stand for pragmatic, solution-oriented approaches that create measurable added value and work sustainably. In national and international projects, I combine project management, IT service management, process optimization, and information security with a clear focus on efficient and practical solutions.



Selected projects and achievements

01-Digitization & centralization of complaint management: agile implementation with ServiceNow

Centralization and digital mapping of the complaint process with links to order, incident, problem and change management.

Key areas:

ServiceNow. Digitalization. ITSM processes. Complaint management. Agile implementation. Escalation processes. Evaluation. Customer satisfaction.

My role: Senior IT Consultant

Concept development. Coordination between departments. Implementation. Training. Quality assurance. Evaluation. Customer satisfaction. Complaint management.

Result / Added Value

Central transparency. Fast processing. Clear escalation. Measurable customer satisfaction. Improved service quality.

02-IT Asset Management & CMDB International IT organization

Establishment of a central IT asset and configuration management system, including license management and cost transparency.

Key areas:

IT asset management. CMDB. License management . ITSM

My role: IT Manager

Concept development. Process design. Implementation. Training. Quality assurance. Costs.

Result / Added Value

Central IT transparency. Transparent license and cost management. Optimized IT lifecycle.

03-Optimization & expansion of incident and security management in ServiceNow

Focus: ITSM · Incident Management · Major Incident Management · Security Incident Management

Role: ITSM Consultant

Process analysis · Conceptual design · Technical implementation

Result / Added Value

Standardized processes, clear responsibilities and escalation channels, faster response times and structured handling of IT security incidents.

04-Introduction & Implementation of an Information Security Management System (ISMS)

Focus: ISMS · Information Security · Risk Analysis · Security Audits · Security Incidents

Role: IT Security Consultant Risk analysis, concept development, coordination & implementation

Result / Added Value

Structured ISMS, assessed security risks, established safeguards and processes for security incidents, audits and the continuous improvement of information security.