Think strategically. Understand the technology. Implement it practically.
As an experienced IT consultant, I combine strategic thinking, technical understanding and process competence to analyze complex requirements, recognize relationships and develop practical solutions.
IT Service Management
- ITIL-oriented ITSM
- Incident, Problem and Change Management
- Service Request Management
- Service Level Management
- Knowledge Management
- Service Desk Management
- IT Asset Management & CMDB
Digitalization & Process Management
- Business and IT process management
- Process optimization
- Digitization of workflows
- Requirements management
- Process automation
- IT digitization strategies
Project & implementation expertise
- Agile and hybrid project methodologies. Scrum & PRINCE2
- Project management and project control
- Stakeholder and requirements management
- Interface between business, specialist departments and IT
- Implementation and continuous improvement
AI & Automation
- Identification of suitable AI use cases
- AI-powered process automation
- Automation in the service desk
- AI-powered ticket analysis and knowledge retrieval
- Use of AI assistants and modern automation solutions
IT security
- IT security analysis
- Security in the ITSM environment
- ISO 27001
- BSI IT Baseline Protection
- Cloud Security
- Security requirements for digitization and automation