Iraj Masoumabadi
Dipl.-Ing. Information Technology
IT Consultant | ITSM, AI, Digitalisation & Agile Project Management
- University of Bremen. Information Technology
- IT Manager . Service Desk. Change Manager
- Self-employed IT Consultant since 2015
- ServiceNow. Matrix42. Jira. n8n. Salesforce
As an IT consultant, I combine Business, processes and IT, to develop technically sound, economically relevant and sustainably implementable solutions.
Through my many years of experience as IT manager specializing in service desk and as Change Manager I know IT Service Management not only from consulting, but also from practical implementation and management.
I analyze complex ITSM, business and CRM processes, identify areas for improvement and develop This results in practical solutions. Digitalization, AI, automation and agile project management with a structured and solution-oriented approach - from analysis and conception to implementation.
My areas of expertise
- IT Service Management (ITSM)
- Digitalization & Process Optimization
- Agile project management
- AI & Automation
- CRM
- IT security