Think strategically. Understand the technology. Implement it practically.


As an experienced IT consultant, I combine Strategy, technology and processes, in order to analyze complex requirements and develop practical solutions.



IT Service Management


  • ITIL-oriented ITSM
  • Incident, Problem and Change Management
  • Service Level & Service Desk Management
  • IT Asset Management & CMDB


    • Digitalization & Process Management


    • Business and IT process management
    • Process optimization & workflow digitization
    • Requirements management
    • Process automation


      • Agile project management & implementation skills


      • Agile and hybrid project methods
      • Scrum & PRINCE2
      • Project management and project control
      • Stakeholder and requirements management
      • Interface between business, specialist departments and IT
      • Structured implementation and continuous improvement


        • CRM

        • CRM process analysis and optimization
        • Structuring and further development of CRM processes
        • Digitization and automation of customer processes
        • Interfaces between CRM, business and IT


          • AI & Automation


          • Identification and implementation of suitable AI use cases
          • AI-powered process and service automation
          • Automation in the service desk
          • AI assistants & modern automation solutions


            • IT security


            • IT security analysis
            • ISO 27001 & BSI IT Baseline Protection
            • Cloud Security
            • Security requirements in digitalization & automation


              • Tools & Platforms


              ServiceNow, Matrix42, TOPdesk, Jira, n8n, Salesforce, Microsoft environment



              My consulting approach


              I connect professional, organizational and technical perspectives, in order to meet requirements Clear, practical solutions to develop and to support their successful implementation.


              For me, this is important sustainable added value, clear structures and continuous improvement in focus.